Apply Now to Join Our Team of Skilled Computer Technicians!
***Notice to Applicants: Please Read Before Applying***
Thank you for your interest in joining our team. Currently, we are not hiring for technician positions as we are fully staffed. However, you are welcome to apply, and we will keep your information on file for any future reference or job openings that may arise.
Thank you, and good luck with your job search. We will be sure to update this page if the status changes.
Updated Januaray 1st, 2025.
Computer Repair Technician Wanted!
As our company continues to grow rapidly, we are seeking motivated individuals to join our dynamic team. If the thought of problem-solving, repairing laptops, and assembling desktops excites you, or if you’re looking to expand your IT talents and help others with their technology issues, Special Touch Computer Repair may be the perfect fit for your career aspirations.
Join Our Team at Special Touch Computer Repair
At Special Touch Computer Repair, our technicians don’t just clock in and out. Our business culture fosters excellence, offering techs the opportunity to continuously learn and enhance their skills while delivering a high standard of professional service to our valued customers. If you are eager to tackle challenges, interact with new people daily, enjoy a fulfilling work environment, and be part of a thriving local company, you’ve come to the right place.
About Special Touch Computer Repair
Special Touch Computer Repair has been proudly serving Omaha and its surrounding areas since 2010. With a strong focus on providing top-notch computer services and repairs, we cater to our valued customers both in our well-equipped shop and on-location. Alongside our repair services, we offer a selection of new and refurbished computers. Our commitment extends beyond delivering excellent work; we prioritize building strong, long-term relationships with each and every customer we serve.
Job Summary
In this role, you will be responsible for diagnosing and troubleshooting hardware and software issues on various platforms, including Mac and PC, laptops, desktops, and gaming computers. The ideal candidate will possess exceptional customer service, communication, and organizational skills.
Key Responsibilities
- Diagnose and repair hardware and software problems with both Mac and PC computers, including laptops, desktops, and gaming PCs. Install, build, and replace computer parts and software on different Mac and PC brands.
- Provide excellent customer service by addressing clients’ concerns, explaining repair procedures, and offering solutions.
- Communicate effectively with clients and team members to ensure clear understanding of technical issues and solutions.
- The position entails traveling to clients’ homes or offices to provide on-site service as necessary, typically on every other shift at a minimum.
- Organize and prioritize repair tasks efficiently to meet service deadlines.
- Demonstrate strong deductive and problem-solving skills to identify the root causes of computer issues and implement effective solutions.
- Willingness to continuously learn and be trained on the latest computer technologies and repair techniques.
- Ability to follow directions and adhere to repair procedures to ensure consistency and quality in service delivery.
- Take the initiative to practice and refine repair skills at home to enhance technical expertise.
- Perform most of the service tasks in our repair shop, ensuring a controlled environment and access to necessary equipment.
Qualifications and Skills Requirements
- A minimum of six months of experience working in a computer repair shop, either current or previous, is required for this position. This experience should include actually diagnosing and fixing computers, not merely running errands, opening boxes, or taking messages for the technicians. Candidates lacking this specific experience will not be considered at this time.
- Valid driver’s license and reliable transportation are essential requirements for joining our team.
- High school diploma or equivalent, with additional technical certifications being a plus.
- Proven experience in computer hardware and software troubleshooting and repair.
- Strong technical knowledge of both Mac and PC operating systems and components.
- Excellent customer service and communication skills, both verbal and written.
- Detail-oriented and well-organized, with the ability to multitask effectively.
- Solid deductive reasoning and problem-solving abilities to address complex computer issues.
- Willingness to learn, adapt, and stay updated on the latest technological advancements.
- Ability to work independently and within a team environment.
- Flexibility to travel to client locations for occasional onsite service.
- Ability to lift 25 lbs.
- Drug-free work environment.
- Must submit to a background check.
- Must be punctual and maintain a professional appearance.
- Must reside within a reasonable commuting distance.
80 Hours of Immersive & Hands-On Computer Training
Our comprehensive instruction and training program are designed to provide hands-on familiarization with various computer repairs, troubleshooting, and equipment. In addition to practical experience, we will cover our policies and procedures using a variety of resources, including videos, books, one-on-one training, and more. Our goal is to enhance the technicians’ existing skills and equip all team members with the necessary knowledge and expertise to excel in their respective roles.
Benefits/Perks
- Flexible schedule for enhanced work-life balance.
- Required breaks to promote well-being and productivity.
- Casual dress code with company-provided shirts and swag for a relaxed work environment.
- Cash bonuses as incentives for outstanding performance.
- Group outings to foster team spirit and camaraderie.
- Opportunities for growth and pay raise to recognize and reward your efforts.
- Paid training and commissions to enhance your skills and earnings.
- Diverse range of work assignments for a fulfilling and dynamic experience.
- Group lunches to encourage team bonding and collaboration.
- Hourly override for on-site work to compensate for additional efforts.
- Professional development programs to support your career advancement.
- Be a part of a growing local company and contribute to its success.
- Ample opportunities for career progression and personal growth.
- Mileage reimbursement to support your travel expenses.
- Earn a $300 cash bonus after staying with us for 120 days as a token of our appreciation.
Compensation
- Senior Technician with Experience – Starting at $17 to $18 per hour or DOE, flexible hours (Monday to Friday with optional Saturday), 30-35 hours per week.
- Junior Technician for Training with Some Experience – Starting at $15.00 to $16.00 per hour or DOE, flexible hours (Monday to Friday with optional Saturday), 15-25 hours per week.
- Additional hourly pay is provided for employees with the ability to conduct both in-home and in-office service visits.
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Monthly bonuses are awarded based on performance.
HOW TO APPLY
Please complete the application below on this page. Once we receive your application and supporting documentation, our hiring team will review them and reach out to those whose qualifications meet the requirements to schedule an interview. Please allow 48-72 hours for a response from our hiring team.
Complete the Form Below and Unlock Exciting Opportunities!
Applicants who do not meet the minimum requirements will not be considered. Special Touch Computer Repair is committed to fostering inclusion and diversity within our workplace. As an equal opportunity employer, we actively promote and implement affirmative action to ensure that all applicants are evaluated without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other legally protected characteristics.